Customer Security Advisory Manager

  • Department: Customer Security
  • Location: Edinburgh
  • Published: 14/04/2022
  • Apply by: 26/05/2022

Serving our customers, communities, and planet a little better every day

Customer Security Advisory Manager,

Edinburgh or Glasgow, Flexible/Remote working available

Excellent Salary & Benefits

Our purpose

At Tesco our purpose is to help our customers, communities and the planet a little better every day. And at Tesco Bank we aim to give our customers smarter money helps, for everyday life, building on the foundations that have made Tesco a truly great British brand – and a success worldwide. Bringing that success to the financial services industry means attracting the finest talent to our senior and specialist roles, creating a backbone of excellence for our business – and offering professionals like you the chance to make a wide-ranging and long-lasting impact in a business that’s breathing new life into the industry.

The Role

As a Customer Security Advisory manager, you’ll work closely with programme teams across the bank to deliver well designed fraud controls, that protect our customers with minimal friction. You’ll also play a key role in supporting the delivery of the bank’s strategic customer security & fraud goals. This includes delivering high quality customer & colleague education through multiple channels, as well as performing risk assessments at product, channel and firm-wide level.

You’ll also participate actively in industry level forums where you’ll share and receive best practice while building a strong network of contacts.

What you’ll bring

We work across all banking fraud disciplines, we don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us at Tesco Bank. The type of experience we’re looking for is:

  • SME level understanding of fraud threats in a banking context
  • Experience of building and maintaining controls in cards, digital & telephony channels
  • Knowledgeable in operational risk management tools and techniques
  • Strong influencing skills
  • International Compliance Association Diploma, or a willingness to study towards a relevant professional qualification

How to apply

We value our people and diverse team and believe the variety of backgrounds and experiences make us stronger to achieve our goals. We encourage colleagues to be productive, focus on meaningful work, and look for ways to further develop themselves & career, and have an excellent work/life balance.

Our colleagues are working remotely. Looking to the future, we are excited to understand our ‘new normal' and are committed to exploring the opportunities that a hybrid working environment could bring for our wider team. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!

Customer Security Advisory Manager

Edinburgh

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