Senior Applications Engineer

  • Department: Customer Core Delivery (Financial Crime)
  • Location: Edinburgh
  • Published: 20/09/2021
  • Apply by: 01/11/2021

You bring the ambition, we’ll provide the opportunities.

Tesco has built its success – and its reputation – on a tradition of excellent service and dedication to the customer, but Tesco Bank is about more than bringing these values to a new market. It’s about bringing a new approach to personal finances and retail banking. As we look to build upon existing talent within our senior and specialist roles, we’re creating a backbone of excellence – offering the highest-calibre of professional a chance for wide-ranging and long-lasting impact in a business that’s breathing new life into the industry.

In the role of Senior Applications Engineer you provide platform aligned specialist knowledge within a Digital Bank, ensuring that we provide quality service to our customers.

In the role you are accountable for:

Improving stability, performance and quality of service, ensuring best practice is following and instilling a culture of continuous improvement, you work in line with Bank processes at all times.

You define, plan and manage change across my area of specialism; working closely with Application Managers, colleagues, business partners, suppliers and other areas of Service Delivery to ensure that change is managed in a robust and cohesive manner.

Own and drive the management of risk for your area, ensuring that risk actions are tracked and delivered against planned dates.

Highlight risks relating to the wider Service area.

Use specialist software and tools to investigate issues, collect statistics, create reports and resolve potential and actual service problems.

Take ownership for your personal development, striving to improve your skills and capability.

Strive to improve the skills and capability of those you work with, willingly sharing your specialist knowledge with them.

Experience required:

Experience in Service Delivery in an Applications Management environment within a Digital business.

Extensive technical skills and/or an understanding of functional use cases; the ability to translate between business issues and technical components to facilitate rapid issue resolution.

Excellent ability to communicate clearly to a mixed audience with experience of influencing technical colleagues and business users.

Ability to work accurately, at a fast pace.

Wherever your talent lies, you’ll find challenge and reward in equal measure. We’re here to go the extra mile for our customers – and we’ll do the same for you. It’s simple. As long as you have the ambition, we’ll provide the opportunity for success. Visit our website and find the role that’s right for you.

Senior Applications Engineer

Edinburgh

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