IT Analyst – Credit Cards, Payments, or Fraud

IT Analyst – Credit Cards, Payments, or Fraud

Edinburgh, Glasgow or Newcastle, Flexible working available

Excellent Salary & Benefits

Our purpose

At Tesco our purpose is to help our customers, communities, and the planet a little better every day. And at Tesco Bank we aim to give our customers smarter money helps, for everyday life, building on the foundations that have made Tesco a truly great British brand – and a success worldwide. Bringing that success to the financial services industry means attracting the finest talent to our senior and specialist roles, creating a backbone of excellence for our business – and offering professionals like you the chance to make a wide-ranging and long-lasting impact in a business that’s breathing new life into the industry.

We're on a mission to make our customers happier and more successful by putting them in control of their finances.

The Role

Tesco Bank is looking for an experienced IT Analyst within Customer Core Delivery Team (Credit Cards, Payments, or Fraud) who are part of CIO. This role is to bridge the gap between the bank’s biggest challenges and opportunities and their resolution and realisation. You’ll be working with the Business, Project Managers, Solution Designers and SMEs to gather, document and analyse their requirements to create solutions.

You will be:

• Responsible for proactively leading the effort to understand the business requirements and identify how best to translate those into systems solutions
• Collaborating with key business resources on requirements gathering, solution design, configuration, testing, user acceptance, implementation, and documentation
• Planning production software deployment activities and provide input into the change management process. Ensure individual and team compliance with all policies and procedures
• Defining and articulating project scope to stakeholders to help define the shape of project delivery
• Consulting with the business to understand the desired outcomes to help shape the project
• Evaluating and undertaking business and IT impact analysis
• Leading the analysis and design activities on major change initiatives across Tesco Bank; throughout the project lifecycle, continually evaluating and assessing the impact any changes, risks or issues will have on the project
• Identifying, evaluating, and sizing solutions to meet customer needs and business outcomes by collaborating with our internal and external stakeholders and suppliers
• Ensuring the system design balances functional, service quality and system management requirements
• Supporting and coaching colleagues by sharing knowledge and experience.
• Building relationships with 3rd Party IT suppliers and monitor the services they provide to the Tesco Bank business
• Engaging with project delivery teams to ensure that service requirements are embedded in project plans to support agreed service levels
• Working closely with the Engineering community would be good
• Having Agile ways of working experience would be beneficial.

What you’ll bring

• Ability to communicate effectively (in oral and written form) with business and IT stakeholders
• Skills in developing process flows are desirable
• Experience of decision making and prioritising across multiple short, medium, and long-term activities, often with complex stakeholder groups
• Enthusiasm and passion to get the job done in a timely fashion
• Demonstrated knowledge Office 365 products including a good knowledge of excel.
• Skills in developing process flows are desirable
• Ability to communicate with colleagues across all levels and to work with them to get the right result.
• Desirable experience of working with ITIL processes.

How to apply:

We are proud to have an inclusive culture at Tesco Bank where everyone truly feels able to be themselves. At Tesco Bank, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to help our shoppers manage their money a little better every day.

We value our people and diverse team and believe the variety of backgrounds and experiences make us stronger to achieve our goals. We encourage colleagues to be productive, focus on meaningful work, and look for ways to further develop themselves & career, and have an excellent work/life balance. Please talk to us at interview about the flexibility you need, and we'll explore what's possible.

Our colleagues are working remotely. Looking to the future, we are excited to understand our ‘new normal' and are committed to exploring the opportunities that a hybrid working environment could bring for our wider team. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!