There are lots of things that make Tesco Bank a great place to work. And to help you understand why, here are our four People Promises
If you like our thinking, you could shape the way we do business in the following areas:
As a Customer Representative in a Tesco Bank Branch, you will promote a wide range of bank products to our customers as part of the Branch team.
Enjoying face-to-face contact with our customers, you will raise awareness of our products and services while also providing expert and professional information. As the face to face channel for Tesco Bank you will be working to ensure that the customer has the best experience possible.
What’s more, by listening to, and engaging with our customers, you will also find ways to simplify the way we work and challenge our current processes – demonstrating the Tesco Bank values and people promises to ensure that our customers receive the very best in customer service – generating real customer satisfaction.
Our values are at the heart of everything we do so our contact-centre based general insurance team puts our customers needs first – with processes and practices built around them.
Right now we cover Home, Motor, Pet, Dental and Health insurance plans and, thanks to a brand new partnership, we are also taking responsibility for sales and marketing, customer service and new product development. This gives us control of the insurance products sold under our brand – ensuring that they are just right for our customers. As part of our team, this will also give you opportunities to help shape our business, and an opportunity to grow your career along with us.
For us, a great contact centre is customer focused. So we are working hard to create just the right environment: an environment that will help every team member to perform at their best. You included.
Every Tesco Bank customer deserves great service and Banking Operations ensures that the customer is the focus point of the business. This is a rare and exciting opportunity to shape, build and play a part in creating an environment that builds lifetime loyalty.
Our contact-centre based retail banking team covers all Tesco core banking products and services. This is an operation different from anything else you may have experienced. Our aim is to make it as easy as possible for our customers to do business with us, and for Tesco Bank understanding is the key. As part of this team you will often handle customer queries across multiple channels with the capability to own and deliver the end to end process for the customer.
The training and development you will receive will help you to be the best that you can be, working across our full range of products. This will help you provide a tailored service which is just right for your customers first time – building trust and creating a great customer experience in the process.
Nothing we do would be possible without the coordination and input from our senior and specialist teams. These provide centres of excellence and are the backbone of our operation. They offer a wide variety of careers – all dedicated to making Tesco Bank a great place to work, offering the very best in customer service.
There is a wide range of roles in these areas including centralised functions like Finance, HR, IT, Risk, Training and Development, and Marketing that support the business as it grows. We will also have opportunities outwith Head Office in places like our Contact Centres, where you would focus directly on the business, reporting back in to central functions. These roles will include Centre Management, Training, Operations, Telephony, Risk and Finance.
In Senior and Specialist roles, what we are really looking for is that customer focus which is already making such a difference across our business. Show you have got the passion and talent we are looking for and there is no telling where your Tesco Bank career could take you.
A price comparison website is a natural fit for Tesco Bank and the Tesco Values. Customers expect us to offer a great range of products, competitive prices and a service that is free & simple to use.
Working with large number of partners and brands to deliver a wide choice of products and services to customers, we currently offer comparison on:
If you have experience in these areas, then look out for roles that may become available as we are always happy to hear from people who have the right skills looking for new opportunities.
Our success has been a result of putting our Values at the heart of what we do.
The first thing you should know is that we are owned by Tesco plc – Britain's largest retailer and the third largest retailer worldwide.