I've been an employee with Tesco for 12 years now, and through this time I saw Tesco introduce the Values to the business. Tesco Bank had a huge challenge on its hands, in terms of building a Bank and recruiting large volumes of people from a variety of other employers.
The Bank has managed to deliver a programme to staff in a very short time, which conveys what our values mean, the way we work, the way we should treat each other and most importantly, the way we treat customers around here.
It took Tesco nearly 10 years to do this, whereas the Bank has embedded the Values through workshops at Induction in a relatively short period of time.
There is still a tremendous task ahead, in terms of sustaining these values, ensuring that people constantly take a moment to sense check themselves. Only the people within the business can do this by asking 'is this values led behaviour? Am I treating this person the way I'd like to be treated? Does this put the customer first?'
I'm confident that by being open and honest with each other and taking the time to think about our behaviours, Tesco Bank will be given the acknowledgement it deserves, as being A Great Place To Work. Only the people in the business can deliver this, it's through teamwork and collaboration that we build relationships, understanding different areas of the business and helping each other whenever we can.
Here are some comments from Neil's colleagues:
"Thank you for helping out with writing the business update presentation at the last minute. You picked this up – and I didn't even ask you to help – you redesigned the temp