Our success depends on people and we're all different and diverse.
We believe we can't afford to be complacent around diversity issues and are continually working on initiatives to attract people from all backgrounds.
We aim to employ people who reflect the diverse nature of society and we value people and their contribution, irrespective of age, sex, disability, sexual orientation, race, colour, religion or ethnic origin.
We also try and make sure everyone can work in a way that suits their circumstances - we support flexible working, offering part-time roles and encouraging job-sharing opportunities and shift swapping where possible.
We introduced a policy on working beyond retirement and have almost 2,500 staff over the traditional retirement age. It is attitude and ability - not age - that makes for great service for our customers.
Our Diversity Advisory Group meets every six weeks to monitor that our workforce mirrors the composition of the population as a whole.
Four out of five applicants for jobs are our customers, which helps us in our aim for our staff to be representative of the local communities we serve.
This year we were one of 19 companies to be included in a European Commission compendium of good workplace diversity practice.
We provide all our managers with a religious toolkit, which enables them to understand and support people from all backgrounds and faiths through information on diet, prayer and dress, and suggestions on how to support their staff during festivals.
We were the first UK employer to set targets for the recruitment of disabled people and have been given the two-tick symbol by Remploy.
In short, we're as diverse as you make us.