When did you join Tesco Bank?
Initially, I was a contractor in August 2009 – a 6 month contract in the life insurance commercial team. In March 2010, I joined General Insurance in this role and became full-time on the 1st June 2010.
How did you find the application process?
Really quite similar to any other job I have applied for. It was smooth and I was told within a week that I had got the job.
Where were you before Tesco Bank?
What made you change jobs?
I was made redundant at RBS.
What is the biggest difference you’ve found?
Definitely the people. There are lots of challenges and lots of projects on the go but everyone remains calm and friendly despite the pressure.
How do you find customers react to Tesco Bank?
Part of my job is to look at customer feedback. We have a system called ‘The Store’ which is a knowledge management system. When customers tell CSRs about their experience it is logged so I get to see all the comments first hand. Generally, the customers are loyal and praise us for providing a far superior service than they have previously experienced.
How is your trip to work and back?
Good - 25 minute journey.
What transport do you use?
What is your team like?
A small team, only me and 2 other people, so we know each other really well and have a good relationship.
My colleagues nominated me for ‘Manager of the Year’.
Any social activities?
Yes, at the launch of GI, we celebrated successes through lunches and nights out. It’s a very social place to work.
How did you find the training?
I didn’t go through the formal 4 week induction, as in my role, I couldn’t really be trained. I did have the Values training which the personnel team ran with an introduction to Tesco. There were lots of new starts and I found the training quite engaging.
How do you see your career developing at Tesco Bank?
Just now, I’m focused on my own role to improve the customer journey, but there’s lot of opportunities as we're new.
How would you describe your day to a friend?
No two days are the same. You don’t know what you’re going to be presented with and it’s really interesting and motivating because of the challenges.
What do you do in your spare time?
I spend a lot of time with my family; I’m married with a 15 year old son. We’ve got 2 Border Collies and we like to go on different walks including the West Highland Way. I also go to the gym to improve my fitness.