As an experienced professional in the contact centre business, you'll know that you can make a big difference to team performance through developing your team's skill set - and, through intensive coaching, help them to achieve their full potential.
With a clear and honest approach to customer service, you'll understand and interpret customer data, producing practical solutions that achieve results. Already a technical expert with a solid track record in coaching others, ideally in a general insurance environment, you'll quickly assimilate our products and services. Then, through a combination of call listening, side by side working and knowledge of how excellent customer service looks and feels, you'll help everyone to be the best they can be.
By treating our customers as individuals with individual needs we're helping to shape the future of financial services. It's rewarding for you, better for our customers, and part of our People Promise to our teams. Instilling our values through everything you do, you'll help build a lifetime's loyalty in our customers as part of a trusted brand.
Reference: 98
Location: Glasgow
Position: FULLTIME
Sector: Customer Service, General Insurance Call Centre
Apply before: Sunday, 31 October 2010
If so, use our express application process by entering your e-mail address and password from your previous applications here:
Our success has been a result of putting our Values at the heart of what we do.
The first thing you should know is that we are owned by Tesco plc – Britain's largest retailer and the third largest retailer worldwide.